Frequently Asked Questions
Everything you need to know about ordering, shipping, tracking, and returns.
How long does delivery take?
Orders are processed within 1–3 business days. Delivery to the United States typically takes 6–12 business days after that. Times can vary with customs and seasonal demand.
Where do products ship from?
All orders ship from our fulfillment center, handled by professional logistics partners for reliable delivery.
How much does shipping cost?
Shipping is free to all supported destinations: no minimum order and no hidden fees.
Which destinations do you ship to?
We currently ship to supported destinations only. If your country is available, it will appear at checkout. If it doesn’t show, it isn’t supported yet while we expand our coverage.
How do I track my order?
You’ll receive a tracking number by email once your order ships. You can also log into your account and open My Orders to track anytime. Tracking usually activates within 24–48 hours of shipment.
Do I need an account to order?
No: you can check out as a guest. Creating an account simply lets you track orders, view your history, and check out faster next time.
What payment methods do you accept?
All available payment options are shown securely at checkout. Checkout is SSL-encrypted, and your payment details are never stored on our servers.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placement, before they enter processing. Email us right away at info@unboxthis.shop with your order number.
My item arrived damaged: what do I do?
Email info@unboxthis.shop with your order number and clear photos of the damage. We’ll arrange a replacement or full refund, usually within 24–48 hours.
What is your return policy?
We offer a 30-day guarantee on eligible orders. If your item hasn’t arrived, arrived damaged, or is incorrect, contact us within 30 days and we’ll arrange a refund or resend. Full details on our Refund Policy page.
How do I contact support?
Email us at info@unboxthis.shop. We respond to all inquiries within 24–48 hours, Monday to Friday.
Still have a question?
